Got An Airline Complaint? Read “Fly Rights” Consumer Guide First

Ever have a beef with an airline? Do you know who to complain to… or even how to complain? It’s all in an updated consumer guide put out by the Department of Transportation.

If you fly quite a bit, or only occasionally, the “Fly Rights” guide is worth a look. From the best time of the week to find the lowest airfare… which is midweek or Saturday… to what to do if your flight is canceled or delayed, the guide provides a quick summary of the do’s and don’ts of air travel.

U.S. Transportation Secretary Ray LaHood says, “The new version of Fly Rights will help air travelers better understand their rights as consumers.”

Who do you complain to if you have a beef with an airline? The guide provides addresses for complaints and guidelines on how to complain effectively. And there’s a right way and wrong way to complain. The guide says if you’re nice, you’ll probably get better service. Rude and vulgar, and your complaint will likely find a place in the airline’s crank files.

I printed off my copy of the updated airline consumer guide. It’s reading that may come in handy the next time I fly.

“DOT ‘Fly Rights’ Airline Consumer Guide”

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